Refund and Exchange Policy for Aghaaz Perfumes Bangladesh

 Last Update 15 March, 2024

We at Aghaaz Perfumes are committed to your satisfaction. This policy outlines the conditions under which you can return or exchange your Aghaaz Perfumes products.

Returns

• We accept returns for unopened and undamaged Products within 3 days of delivery.
• Returned products must be in their original packaging with all tags attached.
• We will issue a full refund for the purchase price, excluding original shipping costs.

Exclusions

• We do not accept returns for opened or used products due to hygiene reasons.
• We cannot accept returns for products that are damaged due to misuse or neglect.
• Gift cards are not refundable.

Exchanges

• We are happy to exchange your unopened and undamaged product for a different product of equal or greater value within 3 days of delivery.
• You will be responsible for the return shipping cost of the original product and any additional shipping costs for the exchanged product.

Return Process

1. To initiate a return or exchange, please contact us at [Your Email Address] or [Your Phone Number] within the specified timeframe.
2. We will provide you with a return authorization number (RAN) and instructions on how to return the product.
3. Once we receive the returned product and verify that it meets the return or exchange criteria, we will process your refund or exchange within 3 business days.

Please note:

• We recommend using a trackable shipping service for your return.
• We are not responsible for lost or damaged packages during return shipment.

We hope this policy provides you with clear information on returning or exchanging your Aghaaz Perfumes products. If you have any questions, please don't hesitate to contact us.